SLA reports

SLA reporting is an add-on. When it is enabled, the operator console has an SLA reports page.

Targets

Each service has a monthly uptime target, defaulting to 99.9%. Change a target when the contract for that service says something else.

Reports

A report covers a calendar month in UTC. Uptime is computed from recorded status changes: minutes spent degraded or down count against the target. Incidents in that month are counted alongside.

Export the latest report as CSV from the same page.

If the add-on is switched off, the page and the related API routes respond as if they do not exist.