Operator console

The console is where services are registered and incidents are published.

Signing in

Only addresses an owner has created can sign in. Roles:

• Owner — everything, including API keys and SLA targets.
• Operator — incidents, service status, maintenance, templates, subscribers.
• Viewer — read the console, change nothing.

Publishing an update

Write updates for the person refreshing the page during an outage. State what is affected, what is being done, and when the next update is due. If you do not know the cause, say that — silence reads worse than uncertainty.

Use a template when the first update is a known shape (degraded performance, partial outage, full outage). You can still edit the text before publishing.

Resolving

Resolve an incident when the components are back to their promised behaviour, not when the fix is deployed. If you resolve early and reopen, subscribers get both messages.

Audit

Every status change and incident update is appended to the audit log. The log is not edited.